Products & sizing
How do I know if a bag is the right size?
Every product page lists width, height, depth and strap drop in inches. Check the width against what you carry daily: a 15-inch laptop needs an opening of at least 15.5 inches, and a tote with a 9-inch drop sits under the arm. Crossbody straps adjust, so the drop listed is the range.
What are the bags made of?
18 oz cotton canvas, washed European linen, and full-grain vegetable-tanned leather, with cotton twill linings and solid brass hardware. Exact composition and weight are on each product page.
How should I care for canvas and linen?
Spot clean with a damp cloth and mild soap, then air dry away from direct heat. Canvas can be hand washed cold in a basin and reshaped while damp; linen should not be wrung. Never put a bag in a washing machine or tumble dryer.
How should I care for leather?
Wipe with a soft dry cloth, keep it out of long direct sun, and condition twice a year with a neutral leather cream. Water marks fade as the leather dries; do not use heat. Store in the dust bag, lightly stuffed.
Orders & shipping
When will my order ship?
Within 1–2 business days from Sioux Falls, South Dakota. Standard delivery is 3–6 business days in the contiguous US, expedited 2–3.
Is shipping free?
Standard shipping is free on orders over $100 in the contiguous US, otherwise $7. Expedited is $14. Alaska and Hawaii are $12 standard, $22 expedited.
Do you charge sales tax?
Yes, where required. South Dakota deliveries include state and municipal sales tax (6.2% in Sioux Falls), calculated at checkout. Shipping charges are taxable in South Dakota.
Returns & repairs
Can I return a bag I have used?
Not for a change of mind — returns need to be unused and sent back with the dust bag. If something is faulty, that is different: email us and we will repair or replace it. See the Refund & Return Policy.
Do you repair bags?
Yes. Straps, zips, linings and hardware are repaired for the cost of postage, for as long as we can source the parts. Email a photo and your order number and we will quote before you send it.
Can I exchange for another colour?
Return the bag and place a new order for the colour you want — it reserves stock immediately.
Contact
Email admin@jensenellen.shop or call +1 (941) 850-3658. Our address: JENSEN ELLEN, 1226 N Dakota Ave, Sioux Falls, SD 57104, USA.